Get the answers you need with our comprehensive FAQs section.
contact us
How can I contact Equorla?
For inquiries about orders, deliveries, returns, or exchanges, you can reach us via email:
- Sales & Support: sales@equorla.com | support@equorla.com
For partnerships or collaborations, please contact us at press@equorla.com.
Product Information
Are the product colors displayed accurately online?
We strive to ensure our product images reflect true colors and designs. However, slight variations may occur due to differences in lighting during photoshoots or your device's display settings. For the most accurate representation, refer to the detailed product images provided.
Shipping & Delivery
What are the shipping costs and times?
We offer reliable shipping options through trusted couriers. Delivery costs and times depend on your location:
Orders are delivered within 2–7 business days.
What should I do if I haven’t received my order?
If your order hasn’t arrived within the estimated time, please contact us at sales@equorla.com or support@equorla.com. We’ll promptly assist you in locating your order.
Are there any restricted delivery locations?
If your shipping destination isn’t available in our checkout options, please contact us at support@equorla.com, and we’ll do our best to accommodate your request.
Return & Exchange Policy
What is your return and exchange policy?
We’re committed to your satisfaction. If you wish to return or exchange an order, you can request it within 14 days from the delivery date.
What are the conditions for returns and exchanges?
To qualify for a return or exchange:
- Products must be in their original condition.
- Products must be unworn, undamaged, and unwashed, with all tags and labels attached.
- Items must be returned in their original protective packaging.
Equorla reserves the right to decline returns of used items or those not in their original packaging.
How can I request a return?
- Submit a return request: Complete the return form online or email us at Care@Equorla.com within 14 days of delivery.
- Arrange a pickup: We’ll arrange a pickup with an additional shipping fee based on your location. It may take up to 10 days for us to receive your return.
- Receive your refund: After our quality department accepts your return, we’ll issue your refund (excluding shipping fees) to your bank account. Refund processing may take 2–10 business days.
What happens if my returned item doesn’t meet the conditions?
If your returned item does not meet our policy conditions, it will be sent back to you, and you’ll be responsible for the return shipping costs.
For further assistance, please contact Care@Equorla.com.