FAQs - Your Questions Answered
Orders
How do I place an order?
Placing an order at Equorla is simple and convenient:
- Browse all our products directly on our website at www.equorla.com.
- Select your desired item(s) and click on "Add to Cart".
- Once you've added all your desired items, head to the Cart page and click on "Checkout".
- Log into your account or create one by entering your email, full name, and password.
- Enter your delivery details, including a phone number and address, then select your payment method.
- Review your order and confirm your purchase.
Need help? Email us at support@equorla.com for assistance.
How can I track my order?
Once your order is confirmed, we process it within 2–3 business days. You’ll receive an email with your tracking details and an estimated delivery date.Delivery times typically range from 2–7 business days, depending on your location. For updates, contact us at sales@equorla.com or support@equorla.com.
How can I contact Equorla?
For inquiries about orders, deliveries, returns, or exchanges, you can reach us via email:
- Sales & Support: sales@equorla.com | support@equorla.com
For partnerships or collaborations, please contact us at press@equorla.com.
How can I stay updated with Equorla's news?
Subscribe to our newsletter for exclusive updates, offers, and product launches.
Follow us on social media:
- Instagram: instagram.com/equorla
Facebook: facebook.com/equorla
Product Information
Are the product colors displayed accurately online?
We strive to ensure our product images reflect true colors and designs. However, slight variations may occur due to differences in lighting during photoshoots or your device's display settings. For the most accurate representation, refer to the detailed product images provided.
Return & Exchange Policy
What is your return and exchange policy?
We’re committed to your satisfaction. If you wish to return or exchange an order, you can request it within 14 days from the delivery date.
What are the conditions for returns and exchanges?
To qualify for a return or exchange:
- Products must be in their original condition.
- Products must be unworn, undamaged, and unwashed, with all tags and labels attached.
- Items must be returned in their original protective packaging.
Equorla reserves the right to decline returns of used items or those not in their original packaging.
Are shipping costs refundable?
Shipping costs for returns are the responsibility of the customer and are non-refundable.
How do exchanges work?
Once your returned order is accepted, we’ll process your requested replacement order.
How can I request a return?
- Submit a return request: Complete the return form online or email us at Care@Equorla.com within 14 days of delivery.
- Arrange a pickup: We’ll arrange a pickup with an additional shipping fee based on your location. It may take up to 10 days for us to receive your return.
- Receive your refund: After our quality department accepts your return, we’ll issue your refund (excluding shipping fees) to your bank account. Refund processing may take 2–10 business days.
What happens if my returned item doesn’t meet the conditions?
If your returned item does not meet our policy conditions, it will be sent back to you, and you’ll be responsible for the return shipping costs.
For further assistance, please contact Care@Equorla.com.
Shipping & Delivery
Are delivery charges refundable?
Delivery charges are non-refundable unless your order arrives damaged or incorrect.
How can I change my delivery address?
If you need to update your delivery address, please respond to your order confirmation email with the updated address. Alternatively, contact us at sales@equorla.com or support@equorla.com before your order has been dispatched.
When will my order be delivered?
Orders are typically delivered within 2–7 business days. Delivery schedules are Saturday to thursday, from 10 a.m. to 6 p.m., depending on your location.
What should I do if I haven’t received my order?
If your order hasn’t arrived within the estimated time, please contact us at sales@equorla.com or support@equorla.com. We’ll promptly assist you in locating your order.
Are there any restricted delivery locations?
If your shipping destination isn’t available in our checkout options, please contact us at support@equorla.com, and we’ll do our best to accommodate your request.
What are the shipping costs and times?
We offer reliable shipping options through trusted couriers. Delivery costs and times depend on your location:
Orders are delivered within 2–7 business days.